If you are getting a reply in your ticket stating ''You are not allowed to open ticket on this department'' it means that you are trying to open a ticket from an email address different from the email address used to order the account. As an alternative you may login to our client portal to open the ticket or to add your email address as secondary contact.
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Can you install ____ software for me?
Unfortunately, no. Our service is strictly self-managed unless Server Management service is...